- with the aim of understanding of product quality, end-users, people, stakeholders and the context
The following is a framework to understand, and ideate about the creation, development and maintenance of a business system with a systems thinking perspective.
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Business system components | Issues and sub-components of relevance |
Business unit | Strategic vision, beliefs and values; quality perspective Characteristics and specifications of the product(s) Critical benchmarks and success factors Business value of the offerings Business model Business processes and systems Domain knowledge, skills, and intelligence Business infrastructure Financials Marketability Sustainability in the marketplace |
End user | Expectations Quality-of-life beliefs and paradigms Perceived value of the offering - usablility - usefulness - desirability Previous experiences - pain points - missing or unusable features and functionalities |
Employees and other people (Suppliers, experts, vendors) | Identification with and belief in: - vision, mission and values associated with the offerings of the business |
Environment (Natural) | Environmental impact - Flora and fauna - Pollution - Depletion - Climate change - 4 Rs - Reuse, Recylce, Regenerate, Reduce |
Environment (Man-made) | Includes: - Legal - Economic - Governmental - Technical - Market - Infrastructure - Culture - Law and order |
Figure 1: A Framework for Studying a Business System with a Design Thinking and Systems Thinking paradigm
Copyright (c) Vinai Kumar August 02 2009 16:00 A'bad India
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